I never fail to recommend a product or service that I like and Provident Partners is a company that I have recommended often and with complete confidence.
I was at my wits end with another local company. Trumped up and inflated charges left little money and often none at the end of the month.
Being a foreign owner made it even more difficult to manage my investments. Whenever I questioned invoicing and charges, I was told that I was micro managing and to let the “professionals” handle things.
Month after month I saw little return on my investments and it would take me hours to review and verify the monthly statements. Needless to say, I was deeply concerned and frustrated about how things were being managed.
When Provident Partners was recommended to me, I was reluctant and worried about what to expect. I spoke with Patty Hatton who took her time and explained to me how their company could help. Help is an understatement of what she and her staff did for us. They took charge of our files with true professionalism. The transition for them was challenging as our previous company was not willing to cooperate. They refused to provide Provident with tenant files and even contact information.
When Provident took over, we had outstanding rents and bad tenants. During that time, the Provident staff was always available to me by phone or email, keeping me informed. It took a few months, but I know that had I not changed companies, that I would have lost thousands of dollars more.
Now, every month is a pleasure. I receive a simple and easy to understand one- page statement, our money goes into the bank, I am contacted when a repair is needed or at lease time, my year end is a breeze and I see my profits growing!
Without a doubt, Provident Partners gets an A++ rating and I will continue to recommend them without hesitation.